Support

We read every message and usually reply within a few days.

Purchases & refunds

Coin packs, the Remove Ads upgrade, and the TapMap Pro and Daily Archive Monthly Pass subscriptions are sold through the App Store and Google Play. To cancel a subscription, use your Apple ID or Google Play subscription settings — deleting the app does not cancel it. For billing and refunds, see our Purchases & Refunds policy. If you were charged but did not receive your coins or purchase, email us with your store receipt and we will help.

Restore a purchase

Reinstalled the app or got a new device? Open the app and open Settings and tap Restore Purchases, using the same Apple ID or Google account you bought with, to get Remove Ads or an active subscription back.

Delete your account

You can delete your data in the app at any time: open Settings and tap Delete my account & data, or Delete my data if you play as a guest. Deleting does not cancel a subscription. You can also email privacy@ropolabs.com. See our Privacy Policy.

Report a question

Think a puzzle's answer or clue is wrong? Use the in-app report option on the question, or email us the date and details.

Contact

General help: support@ropolabs.com
Privacy & data requests: privacy@ropolabs.com